Fortune Mobile Casino Privacy Policy
Fortune Mobile Casino is committed to protecting the personal information of our players and visitors. This Privacy Policy explains what data we collect, how we use it, and the rights and choices available to you. The policy applies to our website, mobile applications, and any related services provided by Fortune Mobile Casino.
Fortune Mobile Casino provides gaming services to adults only. You must be at least 18+ to register and use our services. We encourage you to read this policy carefully and contact us if you have questions about our privacy practices.
Information We Collect
We collect information that is necessary to provide and improve our services, to prevent fraud, and to meet our legal and regulatory obligations. Collection methods include information you provide directly, information collected automatically, and information from third parties.
- Account information - name, date of birth, contact details, username and password.
- Identity verification - identity documents and verification data provided to confirm age and identity.
- Financial and transaction data - payment method details, transaction history, deposits and withdrawals, billing address.
- Gameplay and account activity - betting and game history, bonus use, wins and losses, session times.
- Device and technical data - IP address, device identifiers, browser type, operating system, mobile carrier, app crash reports.
- Communications - correspondence with customer support, feedback, and any consented marketing preferences.
- Location data - approximate location derived from IP address or device settings where permitted.
- Sensory or special categories of data - only if voluntarily provided, for example for identity checks or self-exclusion requests.
How We Use Information
We use personal information to operate and improve our services, to meet obligations to players, and to reduce risk. Our uses are limited to purposes that are relevant and proportionate.
- To create and manage your account, verify eligibility and perform identity checks.
- To process payments, manage transactions and prevent money-laundering and fraud.
- To provide the gaming experience, including managing game sessions, bonuses and rewards.
- To detect and prevent cheating, abusive behaviour and security incidents.
- To communicate with you about your account, changes to services, and to respond to enquiries.
- To provide personalised content and recommendations based on gameplay preferences.
- To support responsible gambling measures, including self-exclusion, deposit limits and interventions.
- To comply with applicable law and to fulfil regulatory reporting obligations.
- For internal analytics and product development to enhance stability, performance and user experience.
Cookies and Similar Technologies
We and our service providers use cookies and similar technologies to make our services work and to analyse usage. These technologies help deliver essential functions and improve how our site performs.
- Essential cookies - required for security, account logins and to enable core features.
- Performance and analytics cookies - to gather information about site usage and improve our services.
- Functionality cookies - to remember your preferences and personalise your experience.
- Advertising and targeting cookies - to deliver relevant offers and to measure campaign effectiveness.
You can manage cookie preferences using your browser or device settings. Some features may not function if certain cookies are disabled. For device-level choices, consult your device or browser help documentation.
Data Sharing
We share personal information only when necessary to provide our services, to comply with law, or with your consent. Recipients are subject to contractual obligations to protect data and restrict use to specified purposes.
- Service providers - payment processors, verification agencies, hosting and infrastructure providers, customer support vendors and analytics partners.
- Game and platform suppliers - technical partners that operate or supply games and support platform functionality.
- Legal and regulatory recipients - where disclosure is required by law or to respond to lawful requests from authorities.
- Business transfers - in the event of a sale, merger or restructuring, personal data may be transferred as part of the transaction subject to confidentiality safeguards.
- Aggregated or anonymised information - we may share de-identified data for analysis or commercial purposes.
We do not sell personal data for third-party marketing without explicit consent. Any third-party use is governed by separate privacy notices and contracts.
Data Security
Protecting player data is a priority at Fortune Mobile Casino. We apply technical and organisational measures designed to safeguard personal information against unauthorised access, loss or misuse.
- Access controls and role-based permissions limit who can see or handle personal data.
- Encryption is used for data in transit and where appropriate for stored data.
- Network and application security practices, including monitoring and intrusion detection.
- Regular security reviews, audits and staff training to maintain secure handling procedures.
While we work to protect data, no system can be guaranteed free of risk. We maintain incident response plans to address and remediate any security events promptly.
Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, and to meet legal, regulatory and contractual obligations. Retention periods vary depending on the type of data and the reason it was collected.
- Account information is retained while your account is active and for a period after account closure to address disputes and legal obligations.
- Transaction and financial records are retained in line with financial recordkeeping requirements and for auditing purposes.
- Log and technical data are retained for operational, security and analytics needs, on a schedule that balances utility and privacy.
If you request account deletion we will remove or anonymise data to the extent permitted by law and our operational needs. Certain records may be kept longer where retention is required by law.
Your Rights
You may have rights in relation to your personal information depending on applicable law. These rights may include:
- Access - obtain a copy of personal information we hold about you.
- Correction - request rectification of inaccurate or incomplete data.
- Deletion - request erasure where there is no legal basis to continue processing.
- Restriction - limit how we process your data in certain circumstances.
- Portability - receive personal data in a structured, commonly used format where applicable.
- Objection - object to processing based on legitimate interests or direct marketing.
- Withdraw consent - where processing is based on consent, you may withdraw it at any time.
To exercise rights or to make enquiries about your personal information, please see the Contact Information section below for how to reach us. We will respond in a timely manner and may request information to verify your identity.
Third-Party Services
Our services integrate with third-party providers such as game developers, payment systems and analytics services. Those parties may collect or have access to information about you in order to provide their services.
Third parties operate under their own privacy policies and controls. We recommend reviewing the privacy notices of third-party providers before using features that rely on external services.
International Transfers
Fortune Mobile Casino may transfer personal data to locations outside of the United Kingdom for processing and storage. Where transfers occur, we implement appropriate safeguards to protect personal information, such as contractual commitments with recipients or other measures designed to provide an adequate level of protection.
By using our services you acknowledge that data may be processed in other jurisdictions with different data protection laws than those in your country of residence. We take reasonable steps to ensure such transfers are secure and lawful.
Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated in a clear manner before they take effect where possible.
We encourage you to review this policy periodically for the latest information. The effective date of the current policy will be posted on our platform.
Contact Information
If you have questions, requests or concerns about privacy at Fortune Mobile Casino, please contact our support team at [email protected]. We will respond to enquiries and provide assistance with privacy-related requests.
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